I have been traveling with Lufthansa for over 15 years, and until very recently had nothing but good experiences with the company. My latest experience with the Star Alliance affiliate, however, made me aware of a few company policies that are extremely unfavorable to consumers.
To give you some context, I typically fly back and forth between Washington, D.C. and my native Greece a few times a year. As a result, I have racked up literally hundreds of thousands of rewards miles, which until recently made me a Star Alliance Silver Status customer. Before losing this status, I noticed that miles I should have earned for a number of flights had not been credited to my account even though I had presented my Miles and More card at check-in.